Why Choose AMO?

Large enough to have robust infrastructure,
Small enough to be nimble, responsive and flexible.

AMO incorporates a wide range of advanced
technology and security measures to protect our
clients' data and minimize financial risk.

State-of-the-Art IT Infrastructure

  • Private Cloud Computing
  • Virtualization including Desktop
  • Dell/HP Blade Servers, EMC Storage
  • MPLS network with single ingress/egress
  • VPN and/or Citrix connection for seamless
    customer systems access
 

Highly Efficient Contact Center Platform

  • Outbound/Inbound/Call Blending
  • Multiple LD carriers for redundancy and capacity
  • CosmoCom, IAT and LiveVox
  • Call recording
  • 24/7 technical support
 

Security and Disaster Recovery

  • Robust Information Security Program modeled
    after ISO 27K
  • Carrier Class Redundant data centers
  • Closed circuit cameras
  • Secure badge access
  • Onsite shred bins 
  • 24/7 alarm, fire and motion detection
  • Disaster recovery plan/testing
  • Business continuity plan/testing
  • SSAE 16 II
  

Unmatched Client Service

  • Dedicated Client Services Department
  • Customized interfaces
  • Easy file flow for placements, recalls, reporting
  • Online batch tracks (OLBTs)
  • Client Web Access
 

Compliance

  • Licensed and Bonded
  • FDCPA compliance and adherence to
    privacy regulations
  • Detailed Complaint Tracking
  • 7 panel drug screening
  • In-depth  Background check
  

Most importantly – Our People

  • Hiring for integrity and intelligence
  • Extensive and continuous training
  • Performance through compliance
  • Values and Ethics Focus