Large enough to have robust infrastructure,
Small enough to be nimble, responsive and flexible.
AMO incorporates a wide range of advanced
technology and security measures to protect our
clients' data and minimize financial risk.
State-of-the-Art IT Infrastructure
- Private Cloud Computing
- Virtualization including Desktop
- Dell/HP Blade Servers, EMC Storage
- MPLS network with single ingress/egress
- VPN and/or Citrix connection for seamless
customer systems access
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Highly Efficient Contact Center Platform
- Outbound/Inbound/Call Blending
- Multiple LD carriers for redundancy and capacity
- CosmoCom, IAT and LiveVox
- Call recording
- 24/7 technical support
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Security and Disaster Recovery
- Robust Information Security Program modeled
after ISO 27K
- Carrier Class Redundant data centers
- Closed circuit cameras
- Secure badge access
- Onsite shred bins
- 24/7 alarm, fire and motion detection
- Disaster recovery plan/testing
- Business continuity plan/testing
- SSAE 16 II
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Unmatched Client Service
- Dedicated Client Services Department
- Customized interfaces
- Easy file flow for placements, recalls, reporting
- Online batch tracks (OLBTs)
- Client Web Access
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Compliance
- Licensed and Bonded
- FDCPA compliance and adherence to
privacy regulations
- Detailed Complaint Tracking
- 7 panel drug screening
- In-depth Background check
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Most importantly – Our People
- Hiring for integrity and intelligence
- Extensive and continuous training
- Performance through compliance
- Values and Ethics Focus
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